No System Stoppage and Continuous Medical Practice to Realize Safe, Reliable Medical Services - Case Study of the University of Toyama Hospital and Fujitsu -

For Safe, Reliable Medical Services:
Information Sharing and Distribution

Medical services demand consistently perfect accuracy and quick responses. As a patient goes through the reception, consultation, and examination stages, the amount of information about that patient increases. Meanwhile, medical staff members including doctors, nurses, and hospital personnel must handle a large number of patients. Given such circumstances, accurate and quick sharing of patient medical information is essential for safe, reliable medical services.

Medical facilities cannot abide downtime; their systems must continuously operate correctly. Still, the probability that a system problem occurs is not zero. Thus, protecting medical practice from the impacts of system issues is very important.

How Can a Medical Facility Avoid System Stoppage and Medical Practice Interruptions?

To prevent system problems, systems must be constantly monitored to spot any abnormalities, parts must be replaced before failures occur, and maintenance must be performed by updating the OS or firmware. To do so, the University of Toyama Hospital makes use of a few hours in the middle of the night when the system will be least impacted. Preparation and pre-check processes are required to finish the maintenance work within the scheduled period. Although the actual work is done by a Fujitsu SE, the hospital system manager monitors the work and checks with the Fujitsu SE to ensure the system is running properly.

In addition, the University of Toyama Hospital has a BCP in place. It has paper forms for use in the event of system stoppage. It can also use the national university hospital data backup system (a system for national university hospitals that facilitates mutual saving of backup data to each other's systems).

Thus, the University of Toyama Hospital strives to enhance medical care safety and quality by actively making use of this system. They take into serious consideration any user comments such as "It isn’t easy to use" or "I don't understand" and hold follow-up training sessions.

Toward the Realization of Better Medical Information Systems

The University of Toyama Hospital has a BCP in place, and Fujitsu has also prepared for the possibility of system problems with an instruction manual for speedy system recovery. Moreover, Fujitsu holds drills to ensure it is quickly notified when a system requires urgent attention.

Fujitsu SEs have obtained the Healthcare Information Technologist qualification and attend academic conferences. Moreover, they work as facilitators for the Japan Association for Medical Informatics-certified "Hi-Up" (hospital information systems user program) at the University of Toyama Hospital. Fujitsu strives to realize better medical information systems by actively collecting information on new initiatives and approaches in the medical care field, proposing improvements, and developing and introducing advanced features in collaboration with customers.

Fujitsu will continue to contribute to its customers’ businesses by maximizing the operational stability of their information systems and co-creating a more secure, prosperous society with them.