Fujitsu is a Salesforce® Global Platinum Consulting Partner and a Bronze sponsor at Dreamforce 2017, the largest technology conference in the world. The event will be held from November 6 to 9, 2017, in San Francisco, CA, USA. Over 170,000 attendees can choose from more than 2,700 sessions and thousands of live solutions that will be featured at the event.
Fujitsu's key activities at Dreamforce include:
1. Exhibit at the Customer Success Expo: At Booth #1907
we will feature one-on-one sessions and demonstrations throughout the Customer Success Expo hours on Salesforce solutions for the Manufacturing, Financial Services, and Retail industries that include the following:
・GLOVIA® OM - ERP on AppExchange®
GLOVIA® OM is 100% native on the Salesforce platform. It is a fully-customizable order-to-cash solution that connects sales, service, analytics and financial modules with various communities to deliver an integrated, transparent and seamless B2B omni-channel experience for the enterprise. From order to inventory management and fulfillment, all the way to invoicing, GLOVIA OM helps you manage your sales processes so that you can focus on your business. When it comes to customer experience, ease of use and efficiency along with Salesforce1 allows you to satisfy your customer's field service request and return processes.
・Retail Social Clienteling and eCommerce
Combining the strengths of the leading enterprise cloud computing company with premier in-store domain application, hardware and expertise, Salesforce and Fujitsu deliver Social Clienteling in the cloud, driving increased wallet share and long-term customer loyalty. Social Clienteling from Salesforce and Fujitsu allows you to surprise and delight your customers across channels by using their social media, online shopping and in-store behavior to gain a complete view of their preferences. This information also allows you to address unmet needs and put key information in the hands of your sales associates. Improved customer loyalty, positive word of mouth, more relevant recommendations, and higher employee satisfaction help drive increased sales.
・Property & Casualty (P&C) Insurance business in the Cloud
Fujitsu and Salesforce play a key role in achieving cost reduction and customer/employee service improvement in the "high touch" P&C insurance market--sales, underwriting, fraud, policy administration, claims processing, Business Process Management (BPM) and customer service. We help you optimize "high-touch" insurance processes by delivering information-rich Cloud solutions that drive productivity, integrate easily with legacy core systems, and provide a holistic view of all your customer and partner relationships and interactions.
・Building Communities for Engaging Partners and Customers
With Community Cloud, Fujitsu helps you build online communities to gain deeper relationships with your customers and partners, and provide better service by enabling your customers and partners to find information online. Online communities also empower your employees to connect and collaborate wherever they are. Customers, partners and employees around the world gain access to a single system with standardized platforms and tools. This improves your customer, partner and employee satisfaction, increases productivity and results in increased revenue.
・Best Practices - Sales Cloud® / Service Cloud® / Community Cloud™ / Marketing Cloud®
Fujitsu has deep Salesforce expertise and offer best practices in the deployment of Salesforce solutions including Sales Cloud®, Service Cloud®, Community Cloud™, and Marketing Cloud®. We use Salesforce solutions internally for sales force automation (SFA) and for our own call center operations. Our Call Center/Customer Service application provides improved customer services for increasing repeat business, higher efficiency for lowering personnel costs in the call center and increased sales by utilizing customer service representatives for easy cross-selling / up-selling.
2. 40-Minute Content Session
This Fujitsu-sponsored session will feature customer Moody's Digital Transformation using Fujitsu and Salesforce Solutions. Financial industry experts will discuss how Fujitsu helped Moody's (a) enhance customer experience by implementing a system of engagement for relationship managers and customers, and (b) streamline customer onboarding and compliance across 15 countries. This digital transformation generated 1000+ more opportunities within the first year of go-live and increased global adoption.
3. Customer VIP Reception
This by invitation only event is an opportunity to relax and hang out with colleagues and friends from Fujitsu and Salesforce. Fun activities and prizes, and cuisine from the iconic districts of San Francisco prepared by an award-winning chef will be featured at the reception.