Fujitsu Delivers a Mobile Solution Using Smartphones to Reduce Patients' Stress from Waiting in Hospitals

For Effective Use of Waiting Time at Hospitals

Have you ever felt at hospitals that the waiting time or the line for a reception machine is too long? Many people have experienced waiting for several hours from reception to receiving medical care regardless of appointments.

Patients experience many problems related to hospital visits, including forgetting appointments and the nuisance of managing many patient registration cards. Patients, especially when they are not feeling well, want their hospital visits to be hassle-free.
To address patients' concerns, Fujitsu has provided the Outpatient Guide System for outpatients by lending dedicated devices to patients. Now Fujitsu has developed HOPE LifeMark–Concierge, which allows patients to check information using their smartphones.

Patients Using Their Own Smartphones to Check Their Waiting Status

HOPE LifeMark–Concierge is an application that can be installed in patients' smartphones linked to an electronic medical record system. It is configured such that when a patient passes through the entrance of a hospital, the patient's beacon is detected and their reentering the hospital is automatically accepted. The patient's waiting status until consultation is displayed on their smartphone, and when their time to see the doctor is approaching, the app alerts the patient by displaying a message, "It will be your turn to see the doctor soon." So long as the patient carries their smartphone, they can spend time waiting in comfort at a coffee shop or any other place outside the hospital without a dedicated device.

After meeting with the doctor, patients can open an external site, such as a bus timetable, with one touch, and after returning home, they can check their next appointment on their smartphones. This app supports patients' hospital visits like it is a concierge. Patients do not need to keep paper appointment slips. This app also allows patients to consolidate multiple patient cards *, freeing them from the tedious task of managing cards.

From the hospital side, different information can be sent to patients' smartphones in the waiting rooms of each medical department. For example, information on methods for preventing influenza is sent to patients in the waiting room for the internal medicine department and information on hay fever to the otolaryngology department. Using this feature, hospitals can appropriately provide necessary information to patients.

This feature uses Fujitsu Laboratories' context-switching technology **, which provides appropriate services to smartphones according to the user's situation and location.

*: This service is only available at hospitals that have installed HOPE LifeMark–Concierge.
**: This technology safely delivers services to users' smartphones according to their situation, using various factors, such as the users' qualifications, location and time, as triggers.

Providing PHR Services That Support Users throughout Their Lifetime

HOPE LifeMark–Concierge is part of the initiative toward realizing PHR *** services that accumulate individuals' medical and health information throughout their lifetime and make it accessible to individuals. By linking HOPE LifeMark–Concierge with other healthcare-related services, Fujitsu aims to offer life log management and data utilization services as personal health records.

***: Personal Health Records

* This article includes some optional features.