Digital Transformation for Malaysian Public Services--Empowering People with Technology

Event report: Fujitsu Asia Conference Kuala Lumpur

On October 26, 2016, Fujitsu hosted the Fujitsu Asia Conference Kuala Lumpur in the capital city of Malaysia, Kuala Lumpur. This year's conference theme was "Human Centric Innovation--Driving Digital Transformation." The conference featured speeches covering current ICT development and its future vision in Malaysia.

Toshio Hirose, SVP and Head of the Asia Region, Fujitsu Limited

The first speaker was Toshio Hirose, SVP and Head of the Asia Region of Fujitsu Limited. In his speech titled "Fujitsu and Our Approach in Asia" he elaborated on the conference theme and talked about digital technologies. While emphasizing Fujitsu's successful track record in Asian markets, such as the traffic management project in Singapore, the IoT and cloud-based smart agriculture pilot project in Vietnam, and the smart factory project in China, he expressed Fujitsu's wish to support digital transformation in Malaysia.

Philip Soh, Country President for Fujitsu Malaysia

Philip Soh, Country President for Fujitsu Malaysia, was the next speaker. He reviewed the 19 years of Fujitsu history in Malaysia commenting, "Our business has contributed to all kinds of fields including nature preservation, disaster management, medical care, traffic, logistics, agriculture, and education, not only for public institutes but also companies of all sizes."

Promoting the use of online services to increase citizen's participation in politics

Suhazimah Dzazali, Deputy Director General (ICT) of the Malaysian Administrative Modernization and Management Planning Unit (MAMPU)

The guest speaker Suhazimah Dzazali, Deputy Director General (ICT) of the Malaysian Administrative Modernization and Management Planning Unit (MAMPU), gave a speech on the digitalization of Malaysian public services. She stated that Malaysian citizens started to use online services to not only simply collect information but also to generate opportunities to participate in politics. To support this trend, she listed cooperation and participation of relevant organizations and establishment of a reliable ICT infrastructure as future government tasks.

Another guest speaker, Andrew Milroy, Senior Vice President, ICT, Asia Pacific, Frost & Sullivan, delivered a speech on his vision for ICT in 2017 covering the following five points, using specific examples:
(1) "Digital disruption," in which digitalization disrupts the existing industrial structure, will progress even further in Malaysia
(2) Usage of cloud computing will increase more than ever
(3) Everything will be connected to a network via the IoT
(4) All companies will use Big Data
(5) The IoT will cause the emergence of new security threats

Andrew Milroy, Senior Vice President, ICT, Asia Pacific, Frost & Sullivan

Milroy predicted that the cloud computing market in Malaysia will expand from 267 million USD in 2016 to 1.296 billion USD in 2020, a 37% annual growth. He also mentioned new security threats caused by the IoT. According to him, the IoT going wireless meant there is a heightened risk of cars, traffic lights, and household IoT being hacked.

David Gentle, Director of Strategy and Foresight, Fujitsu Limited

The keynote speech was given by David Gentle, Director of Strategy and Foresight of Fujitsu Limited. He stated that network technology, which developed from the Internet, to mobile Internet and now the IoT, was now on its fourth wave of development--artificial intelligence (AI) and robotics. He explained that "human centric innovation" meant empowering people with digital technology and generating social value in order to realize a safe, affluent, and sustainable society.

While claiming that digitalization would allow dramatic business innovation, Gentle acknowledged that digitalization had to overcome some difficulties, citing a survey result that 66% of CEOs around the world thought cyber security issues would be serious threats against digitalization.

Recognizing these issues, Gentle told the audience that Fujitsu could promote safe and scalable ICT infrastructure that could dynamically meet new business needs. He then introduced how Fujitsu systems were used by fashion retailers and global engineering companies.

MetaArc connects people, information and infrastructure to support digital transformation

Yuzuru Yamakage, Director, AI Application Consulting Department, Fujitsu Limited

The second half of the conference was a business session. The first speaker of the session was Yuzuru Yamakage, Director, AI Application Consulting Department of Fujitsu Limited. He explained the mechanism of the AI Zinrai while giving an example of hand-written Chinese character recognition through deep-learning.

Ker Yang Tong, Regional Cloud Offering Lead, Regional Managed Service, Fujitsu Asia Pte

The next speaker, Ker Yang Tong, Regional Cloud Offering Lead, Regional Managed Service, Fujitsu Asia Pte, Ltd. emphasized that MetaArc, an ICT platform that provides cloud and mobile environments, Big Data and AI will connect people, information and infrastructure across organizations and industrial frameworks. These connections will lead digital transformation, meaning integration of existing IT services, to success.

Ryuichi Seno, Vice President of Security Business Development Division, Fujitsu Limited

The third speech was given by Ryuichi Seno, Vice President of Security Business Development Division of Fujitsu Limited, covered the latest global cyber security trends and Fujitsu's approaches. He explained how Fujitsu was working on detection of threats on the Internet, minimization of damage, and development of human resources as security specialists.

Keisuke Doi, Head of the Safety Solution Business Unit, Fujitsu Limited

The final speaker, Keisuke Doi, Head of the Safety Solution Business Unit, talked about reliable disaster information management systems for customers. This included Fujitsu's experience with dam and river management systems, rescue command systems, and disaster information management systems. He emphasized that Fujitsu's solutions have resolved problems faced by the ASEAN nations, such as an inability to collect data using measurement devices due to mechanical problems or errors found in collected data.

Over 230 guests attentively learned about the latest technology

Over 230 guests visited the Kuala Lumpur Conference. The conference offered the guests an opportunity to be introduced to the latest high-profile technologies, like our AI, and the guests attentively listened to the speakers.

The exhibition and networking spaces outside the lecture hall showcased Fujitsu's latest technologies, such as vehicle recognition and parking lot monitoring systems, using AI technology and images of surveillance cameras. Guests enthusiastically exchanged their opinions at the post-conference networking party. The event ended on a high note.

Fujitsu will host the Fujitsu Asia Conference in other Asian cities, such as Bangkok and Singapore. Please stay tuned for future reports on ICT trends and Fujitsu's advanced case studies in these cities.